One reader documents Nintendo’s approach to repairing broken hardware and how it compares to Microsoft’s consumer – friendly approach.
I was a lucky one The Xbox Series X and it has arrived one day in advance, but I was unlucky because it had a production bug. I believe the buffer of the fans is wrong and everyone can decide for themselves Video. Anyway on the morning of November 11th, after holding the console for less than a day and using it for only two hours, I had to deploy it.
Normally I would send it back to the retailer, but it will refund the money given at the current stock levels, which will be Xbox-less in the future. So I found myself on Microsoft’s website. It takes no more than a minute or two to click on my device and sign up for its warranty and repair, and it’s surprisingly easy to consider ‘combo face’ stories in the newspapers. That afternoon UPS sent it to Microsoft Germany.
It was supposed to come back on the 23rd, but since then there has been a delay every day between the 26th UPS and I will send you a text message informing me that I will receive it the next day என்றால் If I have not already worked from home, frustrated except that there is a three day vacation every time UPS Would have cost less than notice. I did not like the UPS, but it is now back, an old-new (new?) Alternative.
In contrast, my current experience with Nintendo is tragic. I sent them a Joy-Con to repair the warranty due to the Joy-Con slip, which was badly burned by the experience. Nintendo said there was a crack case in addition to the Joy-Con slip on the Joy-Cons pair I sent, which means it can’t be reconnected after opening without a replacement case.
In addition, the other Joy-Khan pair of LED strip was damaged – convenient. I can not remember the exact amount, but the result was a bill of about $ 50 for repairs, which was confirmed when I sent my Joy-Con to Nintendo.
I bought a new Joy-con as the final cost of the hassle and a guaranteed repair was close to the cost of buying a new Joy-con, and slowly moved my man drawer into the Joy-con tomb over the past three years, with five defective Joy-cons now in it.
Recently, my daughter’s Pokemon: Let’s Go Console’s EV Joy-Con started skating. Considering how precious this is to them, I submitted the warranty on November 2nd to fix it. In my previous experience, I photographed it by hand and captured its position precisely a moment before it was sent to them.
On the 21st, almost three weeks later,. They emailed me a quote for repairs at a cost of 29.33. This is again due to cracks in the housing. I responded immediately to customer support as I knew there were no cracks preventing me from replacing the stick at this point and sent my video to them as evidence. However, I received an ‘waiting fee’ email from them on November 27th, indicating that they had not read my response, so I decided to call their customer support team.
Based on this call the Nintendo customer support member told me that although they listed a ‘crack housing’ in the quote it was actually due to a fraud on the housing with the ‘L’ button visible in 11 seconds in my video. .
What’s more, they informed me of it because they canceled my warranty. I pointed out to them that the analogy to that is buying a new car and driving it a few miles before the steering crashes. Taking the car back to the dealer for repairs, my warranty on the car was void as I had received a chip in the bonnet paint work.
I was very informed that the warranty would be canceled due to damage. To me it’s just everyday cosmetic wear, which seems like Nintendo is exploiting something trivial to remove cost and make a profit.
It is polite to say that I was disappointed with the product warranty, which is not what I want to say. They cheated me out of my money for the first time and questioned myself about my Joy-Khan status. This time I had evidence of Joy-Khan’s condition, and they said the case had been dismissed and incapable of serving, reaffirming my belief that I had been deceived the first time, but they kept me back.
If any of our employees treat any of our clients like that, they will get a discipline. Nintendo though, they have adjusted their policy to the hateful practice of avoiding warranty, for which they should shame themselves.
Written by reader Anthony
The reader feature is not required to indicate the comments of Game Central or Metro.
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