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The last update breaks the drivers of some printers

Microsoft is investigating a series of crashes involving drivers for certain printers. Bug reported since the use of security patches in March 2021, a blue screen will appear when printing. So Microsoft stops providing the latest overall updates on Windows Update.

Since the last Tuesday of March the connection came Windows 10, Many Windows 10 users complain to Reddit and Microsoft’s official forums Printing related malfunctions. The problem is that the blue screen appears with an error message that includes the words “APC_INDEX_MISMATCH for win32kfull.sys”.

A user on Reddit says: “I have a blue screen of death on many systems with APC_INDEX_MISMATCH for win32kfull.sys error message whenever I try to do something about the driver of the Kyocera printer … driver update n not working”. The issue seems to be relevant Printer drivers for some brands, including Kyocera, Ricoh and Timo.

Windows 10: Update KB5000802 sometimes shows a blue screen when printing

In some cases, updating the drivers is sufficient, but The problem persists in most situations. In fact, The Only once It seems to be working to debug Uninstall the latest overall updates, including KB5000802. We note that Microsoft has discontinued its deployment and now recognizes the error in the release notes.

The company explains the “known issues” of the KB5000802 update: “After installing this update, you may get an APC_INDEX_MISMATCH error with a blue screen when trying to print in some applications”. And add Redmond Company: “We are now investigating and will provide an update as soon as more information is available.”

Also read: Windows 10 21 H1 – What’s new in the next update

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Overall update KB5000802 is a bundle of patches For Windows installations It has a May 2020 update. This includes many security patches that prevent it Defects in Windows 10 and Microsoft Office suite applications. Did you encounter this error after updating KB5000802? Share your opinion in the comments.