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Agathe Leballeur, conseillère numérique au Kaléidoscope à Petit-Quevilly (Seine-Maritime) accompagnent celles et ceux qui ont besoin d'un coup de pouce avec les outils numériques

At Petit-Quevilly, a digital consultant gives you a click

It’s like they gave me a car and told me: Go ahead and drive when I don’t have a license. “ Nicole, 77, smiles in front of her laptop. The retired nurse is fully armed but a little unarmed. “I know how to run it, I know how to enter my code, I know how to press there [montrant l’icône avec son doigt] Go to the internet but then There are things I do not understand“She is OK.

Still, Nicole has to do a lot of things on her computer, first and foremost. “Understand this tool. The community is working on these things more and more and I absorb“Feeling like this shame or exclusion, Clara shares it. Although she uses a computer every day at work, she only knows how to use software that is exclusive to her work when she wants to.”Shopping on the Internet, meeting online, announcing taxesFifty-year-old lists.

Permanent, individual or collaborative workshops are provided to learn or improve digital tools at the Kaleidoscope (Seine-Maritime) at Petit-Quilli. © Radio France
Benedict Robin

Many functions that may seem simple to anyone who knows how to handle a computer, but have never really been the subject of training for many. The government considers 13 million French people – at different levels and for different reasons – were removed from digital.

Digital consultant to train or improve

Nicole and Clara are a part of it, which is what led them to push the door Kaleidoscope, Third in Petit-Quevilly in the metropolis of Rouen (Seine-Maritime), which has been providing digital consulting services since the beginning of 2022. Agade Leballoor promises thus Hotlines (Every Thursday afternoon)Urgent requests, specific problems can be resolved quickly or simply by contacting “. Then the young woman presents Group or individual workshopsS. All of these appointments Free.

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For example, for Nicole, the consultant initially recommends a personalized workshop: The basics of the system: mouse, keyboard, etc. According to Clara, joint workshops would be appropriate excluding her tax revenue. “Make an appointment there, sit in a small office and work together“Agathe Leballoor proposes.

The first thing To restore hope“Consultant mentions. Two perceptions that are most commonly shared by people pushing the door of a permanent or workshop”Fear and shame“Fear of security on the Internet.”Frauds, scams“But more Fear of not knowing how to do it, hurts This leads to another sense of shame. “People feel stupid and isolated for not succeeding“Agade Laballur is doing the analysis.

Restore confidence and support

So the idea is to give them the keys so they can understand These tools are now a part of our daily lives. This will Creating an account on “Le Bon coin” through management practices and parenting trainingThey are often very concerned and divided about how to support their children in using the internet. Both parents want their children to be familiar with how to use the Internet and these essential digital tools, while they do not want to fall into the dangers and pitfalls of digital technology.“The counselor underscores, so he also provides workshops for parents.

Contrary to popular belief, its audience is very large. Digital doesn’t just exclude the elderly. “Some young people can fully control their smartphone“And social networks but much less convenient when writing a CV using a computer or simply writing an email.

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Agade Leballoor has his mission to respond to all these difficulties and to create it.Autonomy“Those who push her door that she doesn’t need her anymore.

The kaleidoscope at Petit-Quevilly is not the only place to find this kind of support and workshops. The government is currently deploying its digital consultants across the country. They should eventually be 4,000. They are over 150 in Normandy, of which 40 are in Seine-Maritime. To find someone close to you, that is Here.

The Kaleidoscope, 29 Rs Victor Hugo, 76140 Petit-Quilli