Increased login and server issues; Blizzard takes the first step

The last few days have been full of login and server problems Diablo 2: Resurrected On PCs and consoles – including lost character upgrades, which, according to Blizzard, are the exception and only for a few minutes. Blizzard Entertainment’s customer service provided regular updates on the situation via Twitter and the community manager, meanwhile, was contacted. English forum Issued a very detailed report on the difficulties. Problems and interruptions in the server configuration are explained and the high load of the central and global database is noted. At the same time it is said that the gaming behavior of current users is very different from the behavior of players that existed 20 years ago and that the “old code base” (e.g. when creating online games) was not ready for this. Thanks to the many “content creators”, there will be many players performing “Ball Runs for XP” or other special runs (“Bindleskin, ancient sewers, etc. for magical inventions”), many of which will create a large database load, loading and finishing games in succession. “While we expected this (…), we underestimated the scope of the beta tests,” it says.

In order to reduce server haste and potential overload, the server configuration needs to be refined or upgraded and further action taken. This includes a limit when creating new games (e.g. do not create two games within 20 seconds; example: “Bindleskin runs”) as a time-limited action. It is also planned to avoid being dropped at a series of weddings such as the World of Warcraft or the New World. This login queue is already implemented in the backend (now it looks like a failed client authentication) and PC verfgbar. The console update should follow in the next few days. In addition, server services are to be divided into several smaller services in the future.

D2R – As part of a continuous investigation of our problems over the past few days, our team may actively monitor and react to situations during peak play times and there may be limited periods of logins or game development.

– Blizzard CS EU (lBlizzardCSEU_EN) October 13, 2021