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An engineer looks at an electronic component.

No sound on iPhone 12 or iPhone 12 Pro? Apple has a service plan!

An electronic component
[Fotograf: Helmut Schaar, Quelle: Bundesarchiv/ Wikimedia Commons, Lizenz: CC BY-SA 3.0 de]

According to Apple, some iPhone 12 and iPhone 12 Pro devices are eligible for free repairs if there is no sound on the handset when making or receiving calls.

Free repair

Devices vulnerable to sound problems were produced from October 2020 to April 2021. Qualified devices will be repaired for free by Apple. Alternatively, free repairs may be performed by an authorized Apple service provider.

In particular, the service program release on the Apple site states:

“Apple has found that a very small percentage of iPhone 12 and iPhone 12 Pro devices may experience audio issues in some cases due to a faulty component in the handset. The affected devices were manufactured between October 2020 and April 2021.

If your iPhone 12 or iPhone 12 Pro does not play any sound when you make or receive calls, it may be eligible for service.

The Mini and Pro Max did not qualify

At the same time, Apple announced that the service plan will not affect the iPhone 12 Mini and iPhone 12 Pro Max models.

A backup of the iPhone must be taken before the service. According to Apple, if the sound problem cannot be fixed, it may sometimes be necessary to repair some damage before actual service. In some cases, this may incur additional repair costs.

Apple informs you that the device can only be repaired in the country or region where it was purchased. If the device is purchased in the member state of the EEA (European Economic Area), this service can be used in all EEA member countries.

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Fixed warranty coverage will not be extended by the service plan. Consumer protection laws will not be affected. Until the service plan is valid, it will last for two years after the device was first sold at retail outlets.

Service Plan