Hundreds of accounts were closed without a refund

NeoBank will close hundreds of accounts, preventing concerned customers from withdrawing their money.

Neobanks have seen strong growth in recent years. I have to say that they have a lot of arguments to convince potential customers about account opening bonuses, deleting account holder fees or withdrawing money and making transactions for free.

Accounts closed without access to balance

The N26 is one of the most popular in France, with more than 2.5 million customers in France. Unfortunately, he recently released headlines disappointing some clients who saw their accounts closed, apparently without a chance to recover their funds. Our colleagues RMC Communication As well as the testimonies of many customers who have thus closed their accounts and are still waiting to get their money back.

Although a bank is perfect The right to close the customer’s account, It is necessary to inform him in advance, but above all he should be allowed to recover his funds. According to the RMC, N26 customer service is advised to reassure customers, but do nothing internally to ease the situation.

A “human forgetfulness”

For its part, N26 states that the accounts were closed for non-compliance with bank regulations. On the other hand, it confirms that it is a “tracking” and acknowledges its error in allowing the relevant customers to restore their presence. “

This situation seems ambiguous, especially since it is strange that the bank has no process to inform a customer that their account balance has not been restored. The DGCCRF, for its part, confirmed that it had received several reports against Neobank and that an investigation was underway.

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