Booking by file on the phone is impossible: waiting days, the line is always busy, and then it is disconnected – Message

Trento. The starting point is provided by the letter of our reader Giorgio Casillo. Healthcare has been struggling for days with the perennial blockage of the file booking service (like us and many others). In practice, it is not possible to book visits and exams over the phone.

Booking the file is a real odyssey »Casillo writes: as an entrepreneur, I am well aware of the issues and difficulties that arise from any job. I complain that there is gross contempt regarding the compulsory CUP booking to receive any hospital examination. I fully understand why hospitals work overcrowded and accept bookings, not when the user wants, but why it is necessary to call dozens of times, always without success, when the tax is finally free, the registered tape starts, which is purchased It calls you to wait not to lose priority, and after similar invitations, tells you to call later, and the line falls.

And how much This happened to me for two days in a row and I took the line 25 times, Which then, after about eight minutes of waiting and waiting calls, then says to try again, and the line drops, and the line does not count the times it was busy. Is this acceptable? I invite those who are obliged to provide by improving this essential service to the community, certainly not the telephone operators — Casillo concludes.

Incidentally, one of our reporters has been testing the same process for three days. You have to book a specific exam and it cannot be requested online. Then: hours and hours on the phone, the request to be on the line “not to lose the priority of the purchase”, and after a few minutes the line is interrupted.

Finally, there is another way: Press the 9 key a to be called quickly by an operator. In our case, we did it twice: for the first time in three days we were called with a message saying “You did not answer our three calls” (but no calls came in). For the second time … we waited 24 hours for a recall, but no trace of the trophy.