Western Digital My Book Live NAS wiped away

This came as a terrible surprise to some users of Western Digital My Book Live Network hard drives, whose contents were automatically deleted remotely as part of a reset of their settings.

Roughly speaking, some users of Western Digital My Book Live Network hard drives have the most unpleasant surprise of resetting their storage device to factory defaults. Their first instinct was to try to sign in to my Book Live account through the application or web browser, which ended in failure with the following error message: “Incorrect password.”

In Western digital forums, this is exciting right now. “My book has a WD attached to my home loan and has been working well for many years. Although the directories appear to be empty, I now find that all the data in them is gone today. Previously 2TB was almost full, but now it is at full capacity.”, A user worries. Many messages of this type are listed. Of these users, some felt conducting a small survey, By analyzing the user.log file, Sending an automatically triggered remote reset command was the cause of their woes.

The investigation was opened by Western Digital

Were Western Digital’s servers vulnerable to attack? Are Hackers Arbitrarily Destroying Data Without Special Claims? Looking for more information on this subject, Our colleagues Sleeping computer I was able to talk to the producer of My Book Live, who confirmed that an investigation would be launched to determine the exact cause of this reset wave. The company advises disconnecting my Book Live hard drives from the network until the light goes out.

“Western Digital has found that some of my book live devices are compromised by malware. In some cases, this compromise led to a factory reset, which appears to erase all data on the device. My Book Live device received its last firmware update in 2015. We understand that our customer data is very important. At this time, we recommend disconnecting your book from the Internet to protect your data on the device. We are actively investigating and will provide updates for this book when they become available. ”, The manufacturer explains.

At this time, we do not know whether Western Digital can recover deleted data of its NAS users from backups in its cloud infrastructure. We cross fingers for those involved.