Birthday boy Cole Gibbs was disappointed when he unwrapped one of his gifts to find a gift computer game box on his special day.
Colin, the teenager’s father, bought a Super Mario party for his son’s sixth birthday from Sainsbury’s for a Nintendo Switch.
But for the game. After 49.99 out, Cole unwrapped the prize and Cole was surprised when there was no game inside the box.
According to Derbyshire Live, The 51-year-old returned to the Swatlinkot store where he handled the game and was told they were not guaranteed because it was sealed before they arrived.
He was also told to take the matter with Nintendo. The same answer was given when he hit Sainsbury’s head office.
However, he says the Japanese game developer told him there was an issue between Sainsbury and its supplier.
Church Gressley Man Colin went back to the store with a letter of advice from the citizens, who said he was responsible for fixing it as the supermarket had sold the product.
Two days later, he says the store apologized, agreed to change the game and added the Lego set as an extra birthday gift.
Now Colin wants to thank the store for his decision to change the game, but also wants to warn people about what happened to him.
The boss of production management services based in Gloucester, his own auto parts company, said: “Cole loved his Mario games and really liked it, but when he opened the box, he was not happy.
“It took a shine on his birthday and it made me so excited that day. I’m sorry my son was disappointed.
“I’m very grateful that Sainsbury’s came to their decision, but I want to let people know that I found out that games purchased from Sainsbury’s are not guaranteed.”
A Sainsbury’s spokesman said: “Mr. Gibbs’ experience is extraordinary and all of our console games are sealed by the manufacturer.
“We understand that this would have been very disappointing for Mr Gibbs and his son.
“We apologize and try to keep this right by changing the game and arranging the Lego set as a gesture of goodwill as a late birthday gift.”
Nintendo has also been approached for feedback.
Edward Langley is a contributor to Nintendo-power.com, covering a wide range of topics including news, business, technology, entertainment, lifestyle and current affairs. He focuses on delivering clear, balanced and accessible reporting that helps readers stay informed about important developments and emerging trends. With an emphasis on accuracy, relevance and useful insights, Edward aims to provide engaging stories and practical information that matter to audiences in the UK and beyond.