Nintendo gives a solution to Joy-Con connectivity problem
The Nintendo Switch Joy-Con problems are now solved
Amongst the several Nintendo Switch issues reported ahead of launch, the Joy-Con connectivity problem is the most common one. Some of you might experience it if your system is placed under certain circumstances. Nintendo officially acknowledged this issue, and has released an article on their Support Website to offer a solution.
Based on their feedback from early users, Joy-Cons tend to disconnect when the Switch is installed next to an interference source (TV, metal object, wires and cords, laptops, microwave ovens or aquariums…). So just try to keep your Dock clear from this kind of disturbance and you should be fine.
Here is the full “What to do” list given by Nintendo:
1. Ensure your console has the latest system update.
2. Ensure the Joy-Con controllers are charged.
3. Try to decrease the distance between the Joy-Con and the Nintendo Switch console.
4. Ensure that the Nintendo Switch console is placed to minimize interference with the Joy-Con. It is best if the Nintendo Switch console is placed out in the open and that it is not:
– Behind a TV
– Near an aquarium
– Placed in or under a metal object
– Pressed against a large amount of wires and cords
– Within three to four feet of another wireless device, such as a wireless speaker or a wireless access point.
5. Check for possible sources of interference and turn them off. Interference can be caused by devices, such as:
– Laptops, tablets, etc.
– Wireless headsets
– Wireless printers
– Wireless speakers
– Cordless phones
– USB 3.0-compatible devices such as hard drives, thumb drives, LAN adapters, etc.
In most cases it will be enough to move these devices three to four feet away from the Nintendo Switch console and/or Joy-Con controllers. However, if you continue to experience this issue, please power these devices off while using the Nintendo Switch console.